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Service quality

フォーマット:
図書
責任表示:
volume editor, Lawrence A. Crosby ; contributors, J. Joseph Cronin, Jr., Gary L. Frankwick, Dwayne D. Gremler
言語:
英語
出版情報:
Los Angeles : Sage, 2013
形態:
xxv, 212 p. : ill., port. ; 25 cm
著者名:
Grönroos, Christian, 1947- <DA01224160>
Sheth, Jagdish N. <DA00592679>
Crosby, Lawrence A. (Lawrence Allan) <DA05494622>
Cronin, J. Joseph, Jr.
Frankwick, Gary L.
Gremler, Dwayne D. <DA15236011>
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シリーズ名:
Legends in marketing ; . Christian Grönroos / series editor, Jagdish N. Sheth ; v. 4 <BB02660500>
書誌ID:
BB14596792
ISBN:
(: HB)
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