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1.

図書
図書
1. Consumer boycotts : effecting change through the marketplace and the media (: hbk ; : pbk)
Monroe Friedman
出版情報: New York ; London : Routledge, c1999
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2.

図書
図書
2. Customer loyalty : how to earn it, how to keep it (: pbk)
Jill Griffin
出版情報: New York ; Tokyo : Lexington Books, c1995 , San Francisco : Jossey-Bass, 1997
シリーズ名: The Jossey-Bass business & management series
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3.

図書
図書
3. The value network : integrating the five critical processes that create customer satisfaction
Louis J. De Rose
出版情報: New York : AMACOM, c1994
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4.

図書
図書
4. Morality and the market : consumer pressure for corporate accountability (: hard ; : pbk)
N. Craig Smith
出版情報: London ; New York : Routledge, 1990
シリーズ名: Consumer research and policy series
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